Facility Onboarding Process
We’ve designed our onboarding process to be straightforward, organized, and easy for facility staff to manage. Our goal is to become an extension of your care team by providing transportation that is predictable, dependable, and easy to coordinate.
When a facility partners with US Mobility, we take the time to understand your residents, scheduling patterns, and internal processes so transportation runs smoothly from day one.
During onboarding, we work with your team to review:
The number of residents requiring transportation
Ambulatory and wheelchair-accessible needs
Recurring appointments such as dialysis or specialist visits
Preferred pickup and drop-off procedures
Communication preferences for scheduling changes or updates
This upfront planning allows us to minimize delays, reduce back-and-forth communication, and ensure your staff feels confident when scheduling transportation.
What to Expect After You Contact Us
Once you reach out, our team follows a clear and responsive process so nothing falls through the cracks.
1. Initial Review
We review your inquiry and gather essential information about your facility, service area, and transportation needs. This helps us understand whether you’re looking for one-time rides, recurring trips, or ongoing support.
2. Follow-Up & Needs Assessment
A member of our team will contact you to confirm details, answer questions, and discuss how your facility currently manages transportation. We’ll also review accessibility requirements and timing expectations.
3. Transportation Planning
Based on your needs, we help outline a transportation plan that fits your workflow. This may include recurring schedules, preferred pickup windows, and clear communication guidelines to keep your staff informed.
4. Service Launch
Once everything is confirmed, transportation begins. Our drivers arrive prepared, informed, and ready to support your residents with professional, attentive service.
5. Ongoing Coordination
We stay available for schedule adjustments, new resident needs, and continued communication. As your facility’s needs change, we adapt with you.
Why Facilities Value Working With Us
Facilities partner with US Mobility because we prioritize:
Consistent and on-time service
Clear communication with staff
Professional, courteous drivers
Clean, well-maintained vehicles
Accountability and responsiveness
We understand that transportation impacts your residents, your staff, and your daily operations — and we take that responsibility seriously.
Service Area
US Mobility proudly serves care facilities throughout Pierce and King County, providing dependable non-emergency medical transportation across the region.